Our aim is to offer fantastic service at very reasonable prices. We are based in Gateshead and are specialists in laptop, desktop computer and server repairs. We diagnose and repair all kinds of computers, laptops, notebooks, wireless network, Internet and network problems for both home and businesses covering Newcastle and Gateshead.
Walker IT Support have 15 years experience in computer repairs and small business office networks. We will be able to help you through all your computer related issues. Covering the North East of England region. We pride ourselves in same-day repair of home and small business computer servers and systems, engineer appointments can normally be arranged within two hours or anytime that suits you.
5 star service
You can be confident that your PC or laptop computer is in experienced hands with Walker IT Support, most customers rated our service 10/10 via independent review site Checked and Vetted. You can view these reviews on the right hand side of this page.
We come to you
The majority of our repairs are carried out at your home or business address. When a repair needs further investigation or specialist equipment to diagnose or repair we will collect your equipment and take it to our workshop for diagnosis and if agreed repair it.
Fast response times
If you contact us before 11am we are normally able to arrange a visit the same day.
Fast turn around
If your PC or laptop needs to be taken away for more complicated repairs are normally carried out in days not weeks, as is the case with some competitors.
We offer free estimates but please bear in mind you can save yourself time by choosing us. As you’ll be hard pressed to find a offering for the same service and value for money as Walker IT Support.
No call out charges
We do not charge a call out fee if you are within 15 miles of Gateshead, just a flat rate per hour for labour. Any replacement parts required for repairs will be agreed upon before any work begins and there are no hidden charges.
Cost price parts
If any parts are required to repair your equipment, we will source the best parts for you and only charge what it cost us to acquire them.
Day, evening & weekend visits
Appointments are available over weekdays, weekends and in the evenings, this way we can visit at a time that is most convenient to you.
No fix – no fee
If we are unable to diagnose the fault with your computer, either at your home or business premises or ours, then there will be no charges. If we are able to offer a repair option, but you refuse, then the charge of £30 will remain payable for the diagnosis.
Any fault on any brand
Being very knowledgeable about anything and everything technology related, We have a huge array of tools for diagnosis and many years of experience. We can repair any PC or laptop computer built by any of the major brands as well as custom built desktop and tower PCs.
Free independent advice
We’re very knowledgeable about all things technology related, ask us about a particular technology product or service and we’re happy to impart advice related based on the most important factors to you.
60 day guarantee
Any parts replaced will be covered by a manufacturers warranty of at least 30 days but up to 3 or even 5 years in some cases, while any work carried out fitting and setting it up is covered by our 60 day guarantee.
First hour – subsequent hours
We charge £30 for the first hour of labour, any subsequent labour is calculated on half hour intervals.